How long does shipping take?

All in stock orders are processed within 24 hours and shipped out within 2-4 business days. As soon as your order ships, you will receive a tracking email notification so you can follow your package all the way to your door. Most deliveries arrive within 3-5 business days but can take 7-21 business days depending on USPS service.

International orders (outside of the U.S.) will ship out within 2-4 days, but typically take 10-21 days to arrive due to international shipping regulations and customs.

NOTE: Due to the recent events with COVID-19 shipments are taking a little longer than usual. Thank you for your patience in this tough time! Don't hesitate to reach out if you have any questions regarding your order/shipping info.

 

When will I receive tracking information?

Once shipped you will receive an email with your tracking information. 

If you do not receive your tracking number within 7 business days, please contact us!

 

Where are your products from?

Our suppliers and manufacturers are located in the United States and Asia.  All orders are shipped from our warehouse in Seattle, Washington.

 

How can I track my order?

We've set up an automated tracking system that will notify you that your item has shipped.  

 

I only received part of my order.

Items will occasionally ship separately at no additional cost. Each package will be assigned a tracking code and you will be notified via our automated tracking system if this is the case for your order.  

 

Is my personal information private and secure?

As a customer of Pilot Active, we want you to rest assured that you will experience the highest industry standards for payment processing. Your credit card information and personal details are encrypted during the payment process and your payment information is only used for the current transaction and is never stored.  

 

How do I contact Pilot Active with questions not addressed here?

If you have questions or feedback, we'd love to hear from you! Please contact us at info@pilotactive.com or here.