15 DAY RETURN OR EXCHANGE POLICY

100% satisfaction is guaranteed for all products purchased. That’s our promise. So, if you're not completely happy with your purchase within the first 15 days after receiving your items, just let us know and we can offer you a credit or exchange when your purchase is successfully returned back to us. 
  

Due to sanitary reasons we cannot accept swimwear returns that have been worn. Yes, you can still try on! 

Our policy lasts 15 days. If 15 days have gone by since your goods have been delivered, unfortunately, we can’t offer you a credit or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For all returns and exchanges please email returns@pilotactive.com:

* Order number

* Items you would like to return

You will then receive the return/exchange form as well as a return shipping label. Please note for returns a $7.00 per returned package fee will be deducted from your credit for the pre-paid return label. There is no return fee for exchanges.

 

RETURNING YOUR ORDER

Once we receive your returned package, it will be inspected & processed within 3-6 business days. You will receive a notification with your credit/exchange info once processed.
If applicable, please return purchases to:

Pilot Active
PO Box 327
Mercer Island, WA 98040